Refund and Return Policy

Refund and Return Policy.

How does returns work?

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. These costs are approximately 7.25 per package, consult the website of your carrier for the exact rates.

If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in its original condition and packaging. If the product is damaged or the packaging is damaged more than is necessary to sell the product, we can pass on this depreciation of the product to you. So treat the product with care and make sure that it is well packaged when you return it.

To exercise this right, please contact us at info@ates.tv . We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.

What are the return conditions?

You can submit a return request within 14 days of receiving your product. You then have another 14 days to return the product.

NB:

  • Boxes must be whole.
  • The contents of the box must be complete, including separator cardboard.
  • If the product has foil, it must remain on it.
  • The product must not be contaminated.
  • If the product is damaged or the packaging is more damaged than is necessary to try the product, we can pass on this depreciation of the product to you. So treat the product with care and make sure that it is well packaged when you return it.

2 options are possible:

  1. Exchange your product for another product
  2. Return your product and we will deposit the money into your account.

View the product as you would in a store. And if you want, return it undamaged. For you, this means that you will receive a full refund. And we can then make another customer happy with the product.

Will I get the full amount back after returning?
Often. 3 options are possible:

  1. You view the product as you would in the store.
    You will be refunded the full amount.
  2. When viewing, damage occurs and part is lost.
    You will receive a partial refund.
  3. When viewing, multiple or severe damage occurs or the most important part is lost.
    The return is refused.

Can I cancel my return?
It is not necessary. If you do not return the product within 14 days after registration, your return will be cancelled.

How do I register my return online ?
 At Ates.tv you can easily return. You can send an email to info@ates.tv with your order number, name and email address so that they can help you quickly.